Privacy Policy

Information we collect

When you fill out a quote request or contact form, or call or email us, we may collect:

• Your name and, if you provide it, your company name.
• Contact details such as your phone number and email address.
• Your address or service location and details about the plumbing work you need.
• Any other information you choose to include in your message.

We also automatically collect basic technical information when you visit the site, such as your browser type, device, and pages viewed, through the analytics and security tools described below.

How we use your information

We use the information you give us to:

• Respond to your enquiry and prepare a quote.
• Schedule and carry out the work you request.
• Contact you about your job, including follow-up and invoicing.
• Improve our website and understand which services people are looking for.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

Phone calls and call tracking

The phone number shown on our website may be a tracking number provided through CallRail, a call-analytics service. When you call, CallRail may record the phone number you are calling from, the date and time, and how you found our website, so we can understand which of our ads and pages lead to calls. Calls connect to our regular business line. Call recording, where used, is handled in line with applicable law.

Cookies, analytics, and security

This site uses cookies and similar technologies to keep the site running, measure traffic, and protect against abuse. This includes services such as Cloudflare (site performance and security) and CallRail (call attribution). You can control or delete cookies through your browser settings; some parts of the site may not work as well if you disable them.

How we protect your information

We take reasonable steps to protect the information we hold against loss, theft, and unauthorized access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we limit access to your information to people who need it to serve you.

How long we keep it

We keep your information only as long as we need it to serve you and to meet our legal, tax, and accounting obligations. When it is no longer needed, we take steps to securely dispose of it.

Your choices and rights

You can ask us to see, correct, or delete the personal information we hold about you, or ask us to stop contacting you. To make a request, call us at (204) 586-3719 or email Info@bcplumbingwpg.com. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Changes to this policy

We may update this policy from time to time. When we do, we will change the “last updated” date at the top of the page. Please check back occasionally to stay informed.

Contact us

Questions about this policy or your information? Get in touch:

BC Plumbing — B.C. Plumbing & Heating (1992) Ltd
1835B Main St, Winnipeg, MB R2V 2A4
Phone: (204) 586-3719
Email: Info@bcplumbingwpg.com